Latest News, Events and Resources

Fortay Connect:

A man is looking for the best-unified communications providers to choose the one best suited for the business.
Unified Communications, Partners, Unified Communications Solutions

End Of Contract Coming Soon, Which UC Provider Should I Use?

As your Unified Communication (UC) contract nears its expiration, you might feel overwhelmed by the many providers in the market. Choosing the right UC solution is critical for...

9th Oct 2024
AI to Enhance Not Eliminate the Human Touch - Metrigy Report
Contact Centre, CX

AI to Enhance Not Eliminate the Human Touch - Metrigy Report

As customer experience (CX) strategies evolve, integrating AI and digital channels has become essential. Consumers now demand a mix of communication options, choosing between...

24th Sep 2024
The Rise Of Intelligent Customer Experience Hubs
Resources, Zoom, Ring Central, Contact Centre, DialPad

The Rise Of Intelligent Customer Experience Hubs

90% of consumers now expect consistent interactions across all channels, meaning it’s never been more important to implement omnichannel solutions in your customer hub. But how do...

15th Sep 2024
Fortay Connect Awarded Agency Partner of the Year: A Testament to Expertise and Dedication

Fortay Connect Awarded Agency Partner of the Year: A Testament to Expertise and Dedication

We are thrilled to announce our proud partnership with Inty, and would like to thank them for the prestigious "Agency Partner of the Year award" at intY's annual partner event,...

8th Nov 2023
Revolutionising Business: How Dialpad's new AI tool takes customer service to new heights!

Revolutionising Business: How Dialpad's new AI tool takes customer service to new heights!

Dialpad recently revealed an innovative tool referred to as 'Custom Ai Playbooks.' This tool is designed to offer real-time guidance to sales and customer service teams, assisting...

6th Nov 2023
Your World Recruitment | Global communications improvements | Fortay
Case Studies, Avaya, Ring Central, Contact Centre

Your World Recruitment | Global communications improvements | Fortay

Your World Recruitment, a global staffing organisation providing careers to experienced healthcare professionals worldwide,is set to better address the global healthcare staffing...

7th Jun 2023
Fortay Connect awarded Gold Partner Status with RingCentral
Unified Communications, News, Partners, Ring Central

Fortay Connect awarded Gold Partner Status with RingCentral

3rd Feb, 2023: Fortay Connect is pleased to announce that they are recognised as a RingCentral Reach Gold Partner. As a Gold Partner, Fortay represents the Top 1% of RingCentral's...

3rd Mar 2023
Fortay Connect is first UK partner awarded the Zoom Phone Competency
Unified Communications, News, Partners, Zoom

Fortay Connect is first UK partner awarded the Zoom Phone Competency

6th Jan, 2023: Fortay Connect is pleased to announce that they are the first UK Zoom partner to receive certification the Zoom Phone Competency. Fortay's consultants are now...

31st Jan 2023