Latest News, Events and Resources
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Contact Centre Consulting

Best CX Consulting Firms in the UK for Mid-Market Businesses (2026)

Most CX consulting rankings are built for FTSE 100 procurement teams: multi-year transformation budgets, dedicated programme offices, and the appetite to engage a Big Four firm...

20th Apr 2026
Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay
Case Studies, Zoom, Contact Centre, Contact Centre Consulting, Legal

Ashtons Legal | Cloud-First Comms & AI Adoption | Fortay

Snapshot Industry: Legal No. of users: 400+ Focus: Cloud-first communications + adoption Fortay role: Platform selection guidance + project support Outcome: Reduced legacy...

11th Mar 2026
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CX, Contact Centre Consulting

6 Proven CX Strategies to Anticipate Customer Needs Effectively

If you're a CX leader who's already waded through a sea of "customer-first" articles, you know the theory. The real challenge is building a customer experience strategy that...

2nd Jul 2025
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News, Partners, Contact Centre Consulting

How to Boost Business Productivity With CX Tools

In today's fast-paced, customer-centric world, businesses are constantly seeking ways to enhance productivity while delivering exceptional customer experiences. CCaaS platforms -...

15th Apr 2025
AI Zoom Companion helps increase collaboration and boost employees' performance.
News, Zoom, Contact Centre Consulting

What Does AI Companion Do On Zoom?

Unlocking New Productivity Features Welcome to the future of virtual collaboration! If you've ever found yourself lost in the whirlwind of a Zoom meeting, scrambling through...

23rd Oct 2024