Latest News, Events and Resources
zoom-customer-experience-support-certification
News, Zoom, CX

Zoom Customer Experience Support Certification: Fortay Connect Leads the UK

We’ve got something big to share.

9th Jan 2026
ai-meeting-assistant-comparison-blog-featured-image
News, AI Meeting Assistant

AI Meeting Assistant Comparison: Zoom, Copilot, Webex & Google Meet

If you're a sales leader or business decision-maker, you've already noticed: every major collaboration platform now ships with an AI meeting assistant. The question is no longer...

13th Aug 2025
how-to-improve-omnichannel-customer-experience-blog-featured-image
News, CX, Omnichannel

Omnichannel Self-Assessment: 20 Questions to Improve Your CX

The biggest CX buzzword of the last decade has to be "omnichannel." But for most businesses, the reality is still a patchwork of siloed channels, frustrated customers, and agents...

30th Jul 2025
A business person uses AI sales analytics to make better business decisions.
News, AI Sales Analytics

The Future Of AI Sales Analytics For Decision-Making: Trends To Watch

Sales leaders are under relentless pressure: drive revenue, coach teams, and deliver accurate forecasts—often across sprawling, global operations. If you’re still relying on...

16th Jul 2025
boost-business-productivity-cx-tools-blog-featured-image
News, Partners, Contact Centre Consulting

How to Boost Business Productivity With CX Tools

In today's fast-paced, customer-centric world, businesses are constantly seeking ways to enhance productivity while delivering exceptional customer experiences. CCaaS platforms -...

15th Apr 2025
Zoom Platinum Partner accreditation.
News, Partners, Zoom

Fortay Connect: Leading The Zoom Revolution In The UK

We're thrilled to announce that Fortay Connect has achieved a groundbreaking milestone: we are a Zoom Platinum Partner! Fortay Connect became only the second partner in the UK to...

17th Dec 2024
AI Zoom Companion helps increase collaboration and boost employees' performance.
News, Zoom, Contact Centre Consulting

What Does AI Companion Do On Zoom?

Unlocking New Productivity Features Welcome to the future of virtual collaboration! If you've ever found yourself lost in the whirlwind of a Zoom meeting, scrambling through...

23rd Oct 2024
Fortay Connect awarded Gold Partner Status with RingCentral
Unified Communications, News, Partners, Ring Central

Fortay Connect awarded Gold Partner Status with RingCentral

3rd Feb, 2023: Fortay Connect is pleased to announce that they are recognised as a RingCentral Reach Gold Partner. As a Gold Partner, Fortay represents the Top 1% of RingCentral's...

3rd Mar 2023
Fortay Connect is first UK partner awarded the Zoom Phone Competency
Unified Communications, News, Partners, Zoom

Fortay Connect is first UK partner awarded the Zoom Phone Competency

6th Jan, 2023: Fortay Connect is pleased to announce that they are the first UK Zoom partner to receive certification the Zoom Phone Competency. Fortay's consultants are now...

31st Jan 2023