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Virtual Agent, Financial Services, AI

Budgeting for AI: 2026 Guide to Shifting Prices

How to Budget for AI When the Price Model Is Shifting AI used to be simple to budget. You bought a licence, paid a fixed annual fee, and knew exactly what you were committing to....

3rd Jul 2026
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Virtual Agent, Financial Services, AI

AI Voice Agents for Lenders: 7 Use Cases | Fortay Connect

AI Voice Agents for Lenders: Where They Actually Pay Off, From Servicing to Arrears AI voice agents work in lending. But only when they are pointed at the right calls.

25th Jun 2026
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Virtual Agent, Financial Services, AI

AI Voice Agent Insurance Claims: FNOL Guide 2026

Can an AI Voice Agent Handle Insurance Claims Calls? Automating FNOL, IDV and Triage Yes. An AI voice agent can handle the early stages of an insurance claim call end to end:...

23rd Jun 2026
ai-contact-centre-consumer-duty-compliance-featured-image
Financial Services, AI

AI in Financial Services Contact Centres: Consumer Duty Guide

Consumer Duty has fundamentally changed the stakes for AI in financial services contact centres. Before July 2023, firms could deploy AI and measure success primarily through...

27th Mar 2026
AI Agent vs Chatbot: What FCA-Regulated Firms Need to Know
Virtual Agent, Financial Services, AI

AI Agent vs Chatbot: What FCA-Regulated Firms Need to Know

Fortay Connect helps UK financial services firms select and deploy the right AI technology for their contact centre - whether that is a chatbot, an AI agent, or a combination of...

25th Mar 2026
fca-compliant-ai-contact-centre-featured-image
Contact Centre, Financial Services

FCA-Compliant AI Contact Centre: What It Actually Looks Like

Fortay Connect works with UK financial services firms to design and deploy AI contact centre solutions that are built for FCA compliance from day one - not retrofitted to it. If...

23rd Mar 2026
insurance-trends-strategies-2026-featured-blog-image
Trends, Financial Services

7 Key Insurance Trends and Strategies for 2026

What was experimental in 2024 and promising in 2025 has become operational reality in 2026. AI-driven claims processing, algorithmic underwriting, and predictive analytics are no...

3rd Jul 2024